Privacy policy
This policy describes exactly what MyCloudVPN collects and why — including the parts of a normal VPN checkout that most privacy policies gloss over.
What we do not log
- Browsing history, DNS queries, or the destination of your VPN traffic
- Connection timestamps tied to a specific account
- Your originating IP address once a session ends
Information we do collect
- Account information — the e-mail address you provide at checkout, used to deliver your account credentials and receipts.
- Support communications — messages you send us through the contact form or by e-mail, so we can respond to your request.
- Aggregate, anonymised network health metrics — such as total server load, used solely to maintain performance and never tied to an individual user or session.
How we use information
We use the limited information above only to: provision and maintain your account, process payments and renewals, respond to support requests, send essential service notices (e.g. planned maintenance), and, only if you opt in, occasional product updates.
Contact form data
Messages sent through the help center contact form (name, e-mail, subject, message) are stored in a local support log and e-mailed to our support inbox so a human can respond.
Terms of service
Accounts & billing
By completing checkout you authorize MyCloudVPN to charge the payment method provided for the plan selected — either monthly or annual, as shown in your order summary before you submit payment.
Manual review
Every order is manually reviewed before an account is activated. This can take longer than an instant, automated charge — see the confirmation page after checkout for details.
Acceptable use
The network exists to protect your privacy, not to enable abuse of third-party services. Accounts used for spam, fraud, or attacks on other networks may be suspended without a refund.
Service availability
We aim for high uptime across the server network but cannot guarantee uninterrupted service to any specific location at all times.
Refund policy
New subscriptions include a 30-day money-back guarantee. E-mail support within 30 days of your first payment and we will refund it in full — no usage questionnaire, no retention call.
Refunds outside the 30-day window, or on renewal charges past the first billing cycle, are handled case-by-case; contact support and we'll do our best to help.